Last Updated: January 9, 2026
30-Day Zero Risk Money-Back Guarantee: We stand behind the quality of BookNova.ai. If you're not completely satisfied with our service within 30 days of purchase, we'll refund your payment in full—no questions asked.
At BookNova.ai, your satisfaction is our priority. This Refund Policy explains how IMAGE LLC handles refund requests for our AI-powered PDF book generation service.
All purchases of BookNova.ai lifetime access are covered by our 30-Day Money-Back Guarantee. You can request a full refund if:
Refund requests must be submitted within 30 calendar days from the date of your original purchase. The refund period starts from the date your payment is processed by Paddle (our payment processor).
Important: Refund requests submitted after the 30-day window cannot be processed. Please ensure you test BookNova.ai thoroughly within this period.
Requesting a refund from BookNova.ai is simple and straightforward. Follow these steps:
Email us at [email protected] with the subject line "Refund Request"
Provide the email address you used for purchase and your order/transaction ID (if available)
We may ask you to verify your identity by replying from the email address associated with your purchase
We'll acknowledge your refund request within 1-2 business days
Your refund will be processed within 5-10 business days to your original payment method
To expedite your refund request, please include the following information in your email:
We do not require you to provide a reason for your refund request. However, if you'd like to share feedback about your experience, we greatly appreciate it as it helps us improve our service.
Refunds are issued to the original payment method you used for purchase:
Once your refund is processed, you will receive:
Note: If you do not receive your refund within 15 business days after approval, please contact us immediately at [email protected] so we can investigate.
Once a refund is issued, your access to BookNova.ai will be immediately terminated. This includes:
Important: We recommend exporting any book content or data you wish to keep before requesting a refund. Once your refund is processed, you will no longer have access to your account.
You are welcome to re-purchase BookNova.ai at any time after receiving a refund. However, please note:
If we determine that a purchase was fraudulent or made with a stolen payment method, we reserve the right to:
While we offer a generous refund policy, we monitor for abuse. If we detect patterns indicating refund abuse (e.g., repeated purchases and refunds), we reserve the right to:
Please contact us before initiating a chargeback. If you file a chargeback without contacting us first:
We are committed to resolving any issues directly with you before chargebacks become necessary. Our 30-day refund policy provides a faster and more straightforward resolution than the chargeback process.
Refunds for purchases made with promotional discounts or special offers will be issued for the actual amount paid, not the original full price. For example, if you purchased at a discounted rate of $49 (regularly $149), your refund will be $49.
BookNova.ai offers a lifetime access model with a one-time payment. We do not offer partial refunds because:
All eligible refund requests will receive a 100% full refund of the amount paid (minus any payment processing fees charged by banks or payment processors, which we cannot control).
Before requesting a refund due to technical issues, we encourage you to contact our support team. Many issues can be quickly resolved through:
If we are unable to resolve a critical technical issue that prevents you from using BookNova.ai, you are fully eligible for a refund within the 30-day window—regardless of the time spent troubleshooting.
BookNova.ai uses Paddle as our Merchant of Record for payment processing. While we handle all refund decisions and approvals, Paddle processes the actual refund transaction.
If you encounter any issues with refund processing through Paddle, please contact us at [email protected], and we will work directly with Paddle to resolve the matter.
If you paid in a currency other than USD, your refund will be processed in the same currency. Please note that exchange rate fluctuations may result in slight differences between the original charge and refund amounts. We have no control over currency conversion rates applied by banks or card issuers.
If you have any questions about our Refund Policy or need assistance with a refund request, please don't hesitate to contact us:
Refund Support
IMAGE LLC
Rupniecibas iela 4
Riga, LV-1010, Latvia
Email: [email protected]
Response Time: Within 1-2 business days
While our automated systems operate 24/7, our support team processes refund requests during business hours (Monday-Friday, 9:00 AM - 5:00 PM EET/EEST). Requests submitted on weekends or holidays will be processed on the next business day.
We may update this Refund Policy from time to time to reflect changes in our business practices or legal requirements. When we make changes:
Purchases are governed by the Refund Policy in effect at the time of purchase. If you purchased BookNova.ai under a different refund policy, those terms will continue to apply to your purchase.
This Refund Policy is in addition to, not in replacement of, any mandatory consumer protection rights you may have under the laws of Latvia, the European Union, or your local jurisdiction.
For customers in the European Union, you have the right to withdraw from your purchase within 14 days under the EU Consumer Rights Directive. Our 30-day refund policy extends beyond this legal requirement.
By purchasing and immediately accessing BookNova.ai (a digital service), you acknowledge that you waive the standard 14-day EU withdrawal period for the portion of the service already delivered. However, our 30-day money-back guarantee still applies.
Your satisfaction is guaranteed. We're confident you'll love BookNova.ai, but if for any reason you don't, we've got you covered with our 30-day money-back guarantee.